FAQ

Frequently Asked Questions

When will my order ship?

Orders are normally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays. Processing time is separate from carrier transit time.

How long does delivery take?

After the 1–3 business day processing period, estimated delivery to the contiguous United States (the lower 48 states) and Washington, D.C. is 3–7 business days. Delivery dates are estimates and may vary because of carrier conditions, weather, or U.S. federal holidays.

How much does shipping cost?

Free standard shipping is provided for every order delivered to the contiguous United States (the lower 48 states) or Washington, D.C. No minimum order amount is required.

Which carriers do you use?

We may use USPS, UPS, FedEx, or another suitable carrier depending on the product, destination, and service availability. Tracking information is sent when available.

Where do you ship?

We currently ship to addresses in the contiguous United States (the lower 48 states) and Washington, D.C. We do not currently ship to Alaska, Hawaii, or U.S. territories.

Can I change or cancel an order?

Email sale@workpoint.shop as soon as possible. We cannot guarantee a change or cancellation after an order has entered processing or shipped.

What is your return policy?

Eligible unused items may be returned within 30 calendar days after delivery. Items must be unused, unworn, unwashed, and in their original condition with tags and packaging. Email sale@workpoint.shop for authorization before sending anything back. Some products, including opened or used perishable goods and animal-feed products, are non-returnable. Please review our Return and Refund Policy for complete details.

How can I contact WORKPOINT?

Email sale@workpoint.shop or call +1 (626) 491-8054. For order questions, please include your order number.