Return and Refund Policy

Last updated: July 24, 2026

This policy applies to eligible orders delivered within our supported service area in the contiguous United States and Washington, D.C.

30-Day Return Window

You may request a return within 30 calendar days after your order is delivered. To be eligible, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with original tags and packaging. Proof of purchase is required.

How to Start a Return

Email sale@workpoint.shop with your order number, the item you wish to return, and the reason for the return. If approved, we will provide return instructions and the applicable return address. Returns are accepted by mail only. Do not send an item back before receiving written authorization; unauthorized returns may be refused.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos of the item, packaging, and shipping label. If the issue is confirmed, we will provide an appropriate solution, which may include a prepaid return label, replacement, or refund.

Non-Returnable Items

For health, safety, and quality reasons, we cannot accept returns of opened or used perishable goods or animal-feed products, custom or personalized products, hazardous materials, flammable liquids or gases, gift cards, or items specifically marked final sale. This does not limit rights that may apply to damaged, defective, or incorrectly supplied goods.

Exchanges

We do not process direct exchanges. To receive a different size, color, or item, request a return for the eligible original item and place a new order after the return is approved.

Return Shipping and Fees

For eligible returns that are not caused by our error, including returns for fit, size, color, preference, or change of mind, the customer is responsible for return shipping. We do not charge a restocking fee. If the item arrived damaged, defective, or incorrect, or the return results from our error, we will cover the applicable return shipping cost or provide a prepaid return label after reviewing the claim. Original shipping charges are not refundable unless the return results from our error or the item arrived damaged, defective, or incorrect.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 calendar days. Your bank or payment provider may require additional time to post the credit.

Order Cancellations

To request a cancellation, email sale@workpoint.shop as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipped. If the order has shipped, the standard return process applies.

Contact Us

DQ GROUP INC.
3903 Sycamore St, Pasadena, CA 91107, United States
Email: sale@workpoint.shop
Phone: +1 (626) 491-8054