Shipping Policy

WORKPOINT is committed to clear, reliable order fulfillment. This policy explains where we ship, processing times, estimated delivery times, shipping charges, and what to do if a delivery issue occurs.

Order Processing

Orders are normally processed, verified, and packed within 1鈥? business days, Monday through Friday, excluding U.S. federal holidays. Processing time is separate from carrier transit time. During peak periods or severe weather, processing or delivery may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Shipping Destinations and Estimated Delivery

We currently ship to addresses in the contiguous United States (the lower 48 states) and Washington, D.C. We do not currently ship to Alaska, Hawaii, or U.S. territories.

• Contiguous United States (lower 48 states) and Washington, D.C.: estimated carrier transit time is 3鈥? business days after the 1鈥? business day processing period.

Delivery dates are estimates, not guarantees. Actual delivery time may vary based on destination, carrier conditions, weather, or U.S. federal holidays.

Shipping Charges

Free standard shipping is provided for every order delivered to the contiguous United States (the lower 48 states) or Washington, D.C. No minimum order amount is required. There are no standard shipping charges for these destinations.

Tracking

When your order ships, we will send a confirmation email with available tracking information. Tracking may take up to 48 hours to update after the carrier receives the package.

Address Changes and Cancellations

Please review your shipping address before placing your order. If you need to request a change or cancellation, contact us as soon as possible at sale@workpoint.shop. We cannot guarantee changes after an order has entered processing or shipped.

Lost, Delayed, or Damaged Packages

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and allow up to two business days for a delayed carrier scan. If the package still has not arrived, contact us so we can help review the shipment with the carrier.

For items received damaged or incorrect, contact us promptly with your order number and photos of the item and packaging.

Contact Us

DQ GROUP INC.
3903 Sycamore St, Pasadena, CA 91107, United States
Email: sale@workpoint.shop
Phone: +1 (626) 491-8054